Privacy Policy

1. Information We Collect

We collect only the information necessary to conduct our business.

Information you voluntarily provide:

• When you fill out the contact form: name, email address, and message content.

• When engaging in a commercial relationship with us: professional information, contact details and contractual data.

• When subscribing to our newsletter (if applicable): name and email address.

Information collected automatically:

• Technical browsing data (browser type, operating system, pages visited, visit duration).

• IP address and approximate location.

• Cookies and similar technologies (see section 5).

We do not collect sensitive information such as financial details, health data, ethnic origins or political opinions.

2. Use of Information

Your information is used solely for the following purposes:

• Responding to inquiries sent through the contact form.

• Communicating with you within the scope of a commercial engagement.

• Improving the content and experience of the website.

• Sending you professional communications, only if you have explicitly consented.

• Meeting our legal and contractual obligations.

We never sell your personal information to third parties. We do not use it for advertising profiling.

3. Sharing of Information

Your information is shared only with a limited number of partners necessary to our operations:

• Framer (website host) for the operation of the contact form.

• Google Workspace or other email provider for communication management.

• Google Analytics (if enabled) for anonymized visit statistics.

All our partners are selected for their compliance with international data protection standards.

No data is shared with other third parties without your explicit consent, except as required by law.

4. Hosting and Transfer Outside Québec

Some of our service providers are located outside Québec, primarily in the United States and Europe. When this is the case, we ensure that these providers offer an adequate level of protection for your personal information.

You can request the full list of providers and their jurisdictions by contacting us at studio@dema-marketing.ca.

5. Cookies and Similar Technologies

Our site uses cookies to ensure its proper functioning and improve your experience.

Types of cookies used:

• Essential cookies: necessary for the operation of the site (always active).

• Analytical cookies: to measure traffic and improve content (Google Analytics — can be disabled).

• Preference cookies: to remember your language choice (French/English).

You can disable non-essential cookies at any time via your browser settings or via our cookie management banner.

6. Data Retention

We retain your information only for the time necessary:

• Contact form messages: kept for 24 months after the last contact, then deleted.

• Contractual data: kept for 7 years after the end of the engagement, in accordance with accounting and tax obligations.

• Browsing data: anonymized after 14 months.

7. Your Rights

You have the following rights regarding your personal information:

• Right of access: view the information we hold about you.

• Right of rectification: correct inaccurate information.

• Right to deletion: request the deletion of your information.

• Right to portability: receive your information in a structured format.

• Right of objection: object to the processing of your information for marketing purposes.

• Right to withdraw consent: at any time, without affecting the legality of prior processing.

To exercise any of these rights, write to studio@dema-marketing.ca. We will respond to your request as soon as possible.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss or disclosure:

• Secure connections (HTTPS/SSL) across the entire site.

• Professional accounts protected by two-factor authentication.

• Access to information strictly limited to persons with an operational need.

No data transmission over the Internet is, however, completely secure. We commit to notifying you as soon as possible in the event of an incident affecting the confidentiality of your information.

9. Policy Modifications

We reserve the right to modify this policy at any time. The date of the last update is indicated at the top of the page. In case of substantial modification, we will inform you via a visible notice on the site.

10. Contact

For any question concerning this policy or the management of your personal information, contact us at studio@dema-marketing.ca.